Order Guide

  • Most orders are dispatched within 3-4 business days from the date they are received. There may be delays in order turnaround time during periods of high order volume. Patience is required, we will ship all orders as quickly as possible and in the order they are received.
  • All orders ship with a USPS tracking number. Gilead Media is not to be held responsible for packages that are lost or damaged after they’ve left our possession.
  • There are no refunds except in the event of defect, shipping error, or if an item is out of stock. Additionally we will refuse service to anyone that issues a paypal claim on a Gilead Media order. 
  • Please note, if you order anything listed as a pre-order, or something that’s noted to be arriving soon, then your entire order will be held until all items are in stock and ready to ship. Orders cannot be split. If you want your order split we will have to cancel it and the order must be replaced.
  • Some items may be out of stock. If something you ordered is out of stock we will either issue you a refund or contact you asking if you'd like an alternate item.
  • All customers who order through gileadmedia.net will be signed up for our email newsletter mailing list.